Frequently Asked Questions

Everything you need to know about your thatskyshop experience.

How long does shipping take for international orders?

International shipping typically takes 7-14 business days depending on your location. Please note that custom-made or limited edition apparel may require additional processing time as noted on the product page.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please ensure the hygiene seal is intact for applicable accessories.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.

Are your products ethically sourced?

Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.